Privacy Policy

This Privacy Policy explains how Duct Restoration Group (“DRG,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit ductrestorationgroup.com, contact us, or use our services (including Aeroseal® duct sealing, Duct Armor® lining, and duct cleaning). If you disagree with any part of this Policy, please discontinue use of our site and services.

Summary (at a glance): We collect contact details and service info to schedule and complete jobs, improve the site, and run basic analytics/ads. We don’t sell your info for money. In some states, online advertising may be considered a “sale” or “share”—you can opt out (see “Your Choices & Rights”).

Who We Are & How to Contact Us

Controller: Duct Restoration Group

Phone: 419-571-4348

Website: ductrestorationgroup.com

Information We Collect

Information you provide directly

  • Contact details (name, email, phone, address)
  • Service details (home size, duct layout notes, photos/videos you upload or send)
  • Messages (quotes, scheduling, support)
  • Payment info (processed by our payment processor; we do not store full card numbers)

Information collected automatically

  • Device & usage data (IP address, browser type, pages viewed, time on page)
  • Cookies and similar tech (to keep the site working, measure traffic, and run ads)

Information from third parties

  • Lead sources/referrals (e.g., ads platforms, partner sites)
  • Analytics and advertising partners (e.g., Google Analytics, Meta Pixel)

We do not intentionally collect sensitive personal information, nor do we knowingly collect information from children under 13 (see “Children’s Privacy”).

How We Use Information

  • Provide quotes, schedule visits, perform services, and send confirmations/updates
  • Respond to questions and provide customer support
  • Process payments and send invoices/receipts
  • Improve our website, services, and customer experience
  • Run analytics (e.g., to understand traffic and page performance)
  • Market our services (email, retargeting/ads where permitted)
  • Comply with legal obligations, prevent fraud, and ensure safety

Legal Bases (EEA/UK users – optional)

If you are in the EEA/UK, we process personal data under these legal bases:

  • Contract: to provide requested services or quotes
  • Legitimate interests: site security, analytics, customer communications, and marketing (balanced against your rights)
  • Consent: where required for certain cookies/marketing
  • Legal obligation: recordkeeping, tax, and compliance

Sharing & Disclosure

We share information with:

  • Service providers (hosting, CRM, email, payment processors, scheduling, analytics, advertising, call tracking) who are bound by contracts to use it only for our services
  • Professional advisors (accountants, auditors, legal) when needed
  • Authorities when required by law or to protect rights/safety
  • Business transfers if we sell/merge/reorganize our business

We do not sell personal information for money. Some states define targeted advertising or certain analytics/ads as a “sale” or “share.” See “Your Choices & Rights” to opt out.

Cookies & Tracking

We use cookies and similar technologies to:

  • Keep the site secure and functioning (strictly necessary)
  • Measure site performance (analytics)
  • Show relevant ads and limit ad frequency (advertising/retargeting)

Manage preferences: You can adjust browser settings to block cookies or use our [Cookie Preferences] link (if implemented). Disabling cookies may affect site features. Some browsers support Global Privacy Control (GPC) signals; where required, we treat GPC as a request to opt out of sale/sharing.

Your Choices & Rights

  • Email marketing: Click “unsubscribe” in our emails or email [privacy@yourdomain.com].
  • Targeted ads/“sale or sharing”: Use [Do Not Sell or Share My Personal Information] or submit a request below.
  • Access, correction, deletion: Submit a request to view, fix, or delete your information.
  • Appeals: If we deny a state privacy request, you may appeal by replying to our decision email.

State-specific rights (summary)

Depending on your state (e.g., CA, CO, CT, VA, UT, TX and others), you may have rights to access, correct, delete, and opt out of targeted advertising or “sale/sharing.” We honor these where applicable.

Data Retention

We keep personal information only as long as needed for the purposes above, including to complete work, comply with legal/ tax obligations, resolve disputes, and enforce agreements. Typical examples:

  • Customer/service records & invoices: up to 7 years (accounting/tax)
  • Analytics data: 12–26 months (platform default or as configured)
  • Quote and support emails: as needed for customer service history

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; please use caution when sharing information online.

Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided us information, contact [privacy@yourdomain.com] and we’ll delete it.

International Users

If you access the site from outside the United States, your information may be processed in the U.S. and other countries with different data-protection laws. Where required, we use appropriate safeguards.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be posted on this page.

Contact Us

Questions or requests?

Duct Restoration Group

419-571-4348 • dawniel.drg@gmail.com